B2X is the leading technological customer care services for mobile devices and consumer electronics in India. The company announced today that it has been selected by Mi India as their strategic customer service. In order to make their customer experience more extensive, Xiaomi has partnered with B2X to India.

“It’s a great honor for us to expand our partnership with Xiaomi to the Indian market. India is the second largest and fastest growing smartphone market in the world. We are very happy that Xiaomi has selected B2X to help deliver a premium customer service offering to its customers in such a dynamic market environment. We are confident that we will add a lot of value to Xiaomi’s go-to-market approach in India and the success of the Xiaomi brand.” says Rainer Koppitz, Chief Executive Officer of B2X.

B2X is providing a comprehensive service to 31 walk-in service centers across India. These service centers will be based on B2X SMARTBAR, which is one of the most innovative in-store customer care solutions for mobile devices.

“We are very excited to help Mi India deliver a superior customer experience in India. Many people around the world and here in India already fell in love with Xiaomi’s beautiful and well-engineered mobile devices. We will make sure that we exceed their expectations and deliver instant and personal service and support for any question people may have.” says Max Grabmayr, CEO of B2X India.

B2X SMARTBAR is an in-store service solution that provides services for cross-selling devices and accessories. The services and repairs are performed by certified service engineers. The B2X SMARTCARE Technology provides real-time tracking on all service interactions.

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