HomeNews & UpdatesTata Tele Business Services launches ‘Smartflo’

Tata Tele Business Services launches ‘Smartflo’


Tata Teleservices Limited along with its subsidiary Tata Teleservices (Maharashtra) Limited is a growing market leader in the country and recently Tata Tele Business Services (TTBS) has introduced Smartflo. SmartFlo is a future-ready cloud communication suite that has exclusively been designed to support today’s hybrid work culture.

Smartflo enables consecutive connectivity between all stakeholders, internally within employees and externally with customers. It simply means that using Smartflo one can communicate anytime and anywhere. It redefines customer experience through an uninterrupted flow of transmission of information. It even offers assured enterprise-grade security and reliability. Now, using Smartflo one with a business mindset can go farther from their small rooms to work better from anywhere they choose to. Furthermore, the setup is quite easy and quick. It comes with zero installation charges and no CAPEX investment. Smartflo comes with an uptime guarantee of 99.5% backed by TTBS 24X7 managed service abilities and confidence, guaranteeing unbroken business continuity.

Smartflo comes with a host of features like Intelligent routing of customer calls, voice to Text conversion with keyword mapping, called sentiment analysis, Analytics and reports to get insights, on-demand scalability without additional Capex, and Inbuild Enterprise-Grade security and reliability.

Who should go for Smartflo?

Smartflo is ideal for many enterprises across industries. It is going to be useful for both a small and large enterprise that requires a multi-functional, multi-modal, economical yet technologically advanced cloud communication suite.

According to Mr Harjit Singh, President of Enterprise Business, Tata Teleservices, Smartflo defines the company’s vision of product innovation that empowers enterprises to do something big. He said that Smartflo is an anytime, anywhere, flexible suite of cloud communication solutions. Smartflo optimizes connectivity and it helps build operational strength and encourages businesses to deliver better customer experiences across channels. He further added that Smartflo not only comes with advance features but it is also equipped to fulfil the emerging needs of enterprises. No doubt there is an increasing number of businesses looking at cloud-based platforms to engage with customers and since the demand is high, TTBS is well-positioned to seize this large and emerging opportunity.

Mr Vishal Rally, Senior Vice-President, Product & Marketing, Tata Teleservices said that we are living in a world that is constantly aligning and realigning itself. He said that business models are getting modified and hence there is always an emerging need for solutions which are flexible and solutions that enable operations beyond boundaries. He emphasised on Smartflo suite and said that Smartflo offers an uninterrupted flow of business communication with intelligent call routing and monitoring. Smartflo also offers on-demand scalability.

Moreover, it is expected that the cloud telephony market is estimated to grow 18% in 2021 as telephony investment priorities shift to cloud. TBBS has leveraged its deep customer expertise and has taken several initiatives in recent times to empower enterprises with innovative and reliable solutions that significantly boost their competitiveness.

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