Businesses need a head start in their journey to become a successful entity over time. Often, companies’ success over time is due to the kind of products or services they serve, out of which one is having different Benefits of a Business Phone Number. While the other reason for them to flourish is due to the loyal client base through their journey. Now, to create a clientele that returns to your business for time and time again, you need to emphasize your business’s customer support specifically. There is no better way to provide customer support in today’s time without the help of a business phone number.
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The advantages of the business phone numbers are endless and the reason we are considering it as our topic for this article today. Initially, every business used to rely on a phone system for their customer support, which used to levy a lot of additional hardware. With virtual business phone numbers, the trouble of setting up additional equipment has gone. Well, without any further ado, let us head out straight to discuss some astonishing benefits of a business phone number in 2020.
Benefits of a Business Phone Number
● An Exclusive Virtual Phone Number for Your Business
There is no need to list a personal phone number to your business with a virtual business phone number. Usually, the business phone number service providers let their customers choose from a list of virtual phone numbers. This also implies that irrespective of your business’s physical location, the customer support team can provide necessary assistance from anywhere in the world.
● Have Dedicated Call Hours
Another reason your business should have its dedicated phone number is the number of business call hours it can benefit from. Whenever a customer tries to reach you after the dedicated work hours of your contact with a business phone number centre, they will be greeted with a personalized message, which your business wants to convey. Hence, you can easily understand that customers will never reach your business apart from the mentioned timings with this kind of setup.
● Call Filtering and Notifications
One of the best advantages of a business phone number is getting a call notification whenever an inbound call reaches your business. It notifies you usually with the number calling you and asking your option to accept or ignore it. Meanwhile, when all of these are happening, the customer calling you on the other side listens to the call ringing or any personalized greeting you set. Business phone numbers even have the option of filtering calls based on their priority. Often, this job is well done by the automatic call distribution system provided by the service provider.
● Set Your Business’s Professional Voicemail
Using a business phone number for your business, lets you set up a professional voicemail box dedicated only for the business itself. Unlike the conventional phone systems where voicemails used to reach the owner or a company representative, this system delivers all those voicemails to your company’s mailbox.
● Call Forwarding Facility to Multiple Phones
If your business has its professional call centre set up for customer support, there might be multiple agents answering calls for your business. However, with a virtual business phone number set up in that place, there will be no further need for you to list the number of all the several agents serving different sectors of your business. Business phone number lets you add an extension to specified customer support agents without having multiple phone numbers. Also, the call forwarding facility can be configured in the call centre software itself. Hence, from the next time whenever a customer reaches your business regarding their queries, any agent who is free at that point of time gets to attend the call.
● Greet Your Customers with Personalized Messages
As said earlier, having a business phone number lets you set personalized messages to greet the customers whenever they reach your business. The same significantly improves your brand reputation and makes it look more professional. At the same time, customers reaching your business would stay entertained instead of hearing only the bell rings.
● Segregate Between Business and Personal Communications
A business phone number lets you create a difference between business communications and personal communications. Now, whenever there isn’t a need for customer support, you will understand that this call might be regarding personal business communication concerning a particular aspect of your business.
The reliability factor of a business phone number is unparalleled. Most small business owners are scared about this system because of any internet outage at their contact centre locations. The most commonly asked question is whether the business phone system will work or not during that time? But there is nothing to be bothered about this as well, as then the business phone number will forward all the calls to the mobile phone or any other number in that case.
● Work Remotely
The most exciting benefit that a business number provides the business it serves is with the facility to work from anywhere. Call centre agents can even attend support calls even if they aren’t there at the call centre with a business phone number.
Having said some incredible advantages of business phone numbers, you can expect many more benefits for one such system for your business. Consult a professional regarding the same before setting up the same at your office.