Wednesday, January 19, 2022
HomeNews & UpdatesVinaPhone partners Celltech and Flytxt for intelligent customer engagement

VinaPhone partners Celltech and Flytxt for intelligent customer engagement

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Flytxt is an independent market leader in the intelligent marketing technology that offers an intelligent marketing technology products. The products are for enterprises to maximize the value of every interaction across each one of their customer’s evolving digital journeys. Flytxt is headquartered in The Netherlands and has its offices in the United Arab Emirates and India. Flytxt announced that VinaPhone has deployed its flagship product NEON-dX.  VinaPhone is the second-largest telecom operator in Vietnam. VinaPhone is a  subsidiary of Vietnam Post and Telecommunications Corporation. It was the first network in Vietnam to cover services in 100% provinces and cities in the country. It will harness analytic, AI and marketing automation capabilities of the NEON-dx in order to drive personalized engagement with more than 30 million customers all over the world. VinaPhone partnered with Celltech, a leading telecom solution provider in Vietnam in order to provide a solution for intelligent customer engagement.

The integrated product suite NEON-dX will help VinaPhone to fully automate the design and execution of multichannel marketing campaigns, outbound and inbound, targeted at growing revenue through effective up-sell, cross-sell, and retention.  As per the agreement with  Celltech, Flytxt will provide technology, product support as well as specialized marketing consulting services.

Mr. Nguyen Hoang Hai, Deputy Director-Consumer Division, VNPT VinaPhone, said that the partnership focuses on the commitment of providing our customers with value-added experiences across their engagement cycle. He also added that Flytxt solution helps the VNPT VinaPhone to stay always in touch with their customers to extend offers personalized to each customer’s needs and fulfill them instantly.

Mr.Nhat Anh Do, CEO, Celltech, said that the team has always strived to offer the best of the breed solutions along with our global partners to benefit regional Telco clients. The team of domain experts supported in the evaluation and roll-out of Flytxt’s solution for VNPT VinaPhone, and initial results look promising.

Avatar of Varnit Yadav
Varnit Yadav
I'm a Computer Science engineering student. Love to read, write and explore. Apart from being a nerd I'm also a fitness enthusiast.
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