We live in a fast-paced, ever-changing world, and it is no surprise customer experience has drastically changed over the past ten years. Merely a decade ago, all the purchase decisions were based on adverts, news, and pamphlets that dropped through our letterbox. The customers were loyal to brands because they did not want to go through the hassle of switching. It was time-consuming.

All credit goes to the internet and those huge technological changes in the last ten years. Consumerism is completely revolutionized and it has changed how customers think, research and make decisions.

The customers can now make informed decisions and are now in the driving seat. The broadband industry in the United States has to work on their customer service. If customers are not satisfied, they can switch providers in less than 5 minutes. Therefore, all the providers such as Mediacom and Spectrum have designated departments to handle queries and concerns. In case you are not satisfied with the performance, you can get everything sorted out by calling Spectrum customer service phone number.

Here is how customer experience has changed in the past ten years.

Companies now offer Multichannel Customer Service

Back in the days, if a customer had to report an issue, they had to call the company directly. In most of the cases, the customers had to wait for unbearable times to speak with the company’s representatives. Their issues took ages to get resolved.

Now, everything has changed. The customers can report an issue using a variety of channels such as social media, live chat, phone, and in-store. While having this many channels is great if you are a customer but not for the company. With more and more avenues for reaching the company, the expectations get incredibly high and a minor error could create problems for the company. Therefore, they have to maintain consistent standards of customer service.

Moreover, social media is a great opportunity for companies to target niche groups and to promote their services and products. Customers can share their experiences through social media and their message, both good and bad, can reach everywhere.

Customers can now get customized service to suit their needs

The days of “one size fit all” are long gone. Every customer needs a personalized plan or service so that all his or her expectations and requirements are met. Moreover, the majority of customers want an experience that is personal to them and they need to be feel valued. If your company is successful in doing so, then it will increase their loyalty to you.

Speaking of being more personal, now customers do not expect robotic responses, they want actual human responses.

Good customer experience is not enough

Companies are now in the race for online space and the competition is getting difficult day by day. For many companies, it can be quite hard to achieve the cut-through required. The only thing that differentiates two companies offering the same product is a great customer service experience. Customers weigh brands by placing their experiences over brand reputation. Therefore, in this changing dynamics of customer service, good customer service is not just enough. They need excellent customer service, which is only possible if they can create an emotional connection with the customers.

Customer Service should be open 24/7

We live in a global company and companies now try to serve customers irrespective of their time zones. Why not? The problems consumers face do not occur eight hours a day, it can happen at any time of the day. Moreover, customers now expect a fast response on weekends and at night.

Therefore, customers require companies for a prompt response and in case they don’t, they are at risk of losing business.

Final Verdict

To put everything in simple words, the past ten years have raised expectations and customers do not settle for less. The customer experience should be made better and customer service must constantly evolve to cater to the challenges of the future. Or else, you will end up losing business.

Telegram is a cloud-based mobile and desktop messaging application that was launched in the year 2013. The application highly focuses on security and speed. The app comes with a feature where one can add unlimited participants on a channel and up to 200 million members in a group.

Recently, the telegram has come up with a discussion button. The button is available on the channels where the admins can enable them to provide a whole new chat section associated with the specific channel. More often we see that the official channels created by an organization or by the companies are the chat restricted channels where only the admin has the right to post about the latest updates and the information related to the company whereas other group participants can only read but they have no right to post information from their end. Neither they have the right to be the part of the discussion or the right to post some information from their end.

For such a challenge, if a specific person is interested to add his opinion on a particular on an existing or ongoing topic running on the platform, they have a way to participate and initiate a discussion on a separate extended group chat attached to the channel.  All the messages then automatically get re-posted in this chat group one’s the user sends the message to the main channel. This can be very useful for the admin or the main authority who can then pick up feedback and queries coming from their users and can then act accordingly.

The advantages of the Discussion Chat Group Feature

1.The feature allows the participants to interact among themselves.

2.The feature is capable of creating an active buzz around the latest updates provided by the company and allows the users to generate a pro-active conversation around it.

3.In case there is a piece of wrong information floating around the internet and the users in the group are discussing the same, then the admins can jump into the group chat conversations to provide the accurate information with higher authenticity.

Here are the steps to create a Discussion Chat Group attached to your closed channel

1. Admin needs to click on the top right corner button of a channel
2. The second step is to tap on Manage Channel
3. Now, select Discussion followed by a button named as “Add a Group”
4.  Now, Tap on Create a Group
5. Insert your choice of Name for your associated group chat forum

This generation is fortunate to have a wealth of information at their fingertips. Anything you need to learn, there is a resource out there dedicated to teaching you. If you have teenage kids, you need to ensure that you expose them to these amazing resources.

As a parent, you should teach your teens about self-education so that they can strive to learn something new all the time. As you know, knowledge is power, and this is the surest way of making it big in life. What parent doesn’t want their kids to succeed? No one I presume.

Depending on what your teens are interested in, you should find resources that expound more on that subject. Even though traditional learning is still effective, digital resources are taking over because they offer convenience.

If you want your kids to be in control of their time, you’ll introduce them to online resources. Teens can learn a lot at the comfort of your home with the click of a button.

If you have a 9-5 job, you know how challenging it gets to keep an eye on your teens. Since you cannot be with them all the time, you want to make sure they’re visiting useful sites. Make sure you use every opportunity to explore your kids’ talents even when you’re not around.

1.    Khan Academy

At number one, we have Khan Academy, which is a very resourceful online site for teens. This is an effective application because it complements conventional education. If your kid has a hard time understanding concepts in class, Khan Academy might help. Even if your kid can scream out “I need help with my math homework” he can find out all the material related to the math here to improve one’s skills too.

It is a comprehensive resource that has learning material on everything your teenager would ever be interested in. There is an immense wealth of information here that one child cannot succeed to finish.

2.     Saylor

This is a recommended website for self-learners because it gives teenagers free education. It targets children from all parts of the world, and there is no limit to how much one can learn here.

3.    Ted

Even though this is not a conventional resource, your teens are bound to learn something. You realize that life is so much more than textbooks and classrooms.

Ted hosts some of the most amazing people in the world and watching their talks, will help your kids dream big. They too can be whatever they want to be if they set their mind to it.

Your child gets the opportunity to learn about science, technology and innovation, design, entertainment and so much more.

4.   Eduscapes

Eduscape is a resource that caters for people of all ages. Whether you’re a teenager or a parent, there is always something for you to learn on this platform.

The best part is the platform incorporates a lot of visual media to make the concepts tangible. This way, you have an easy time mastering a new concept.

5.     Big Think

As a parent to teenagers, you want them to think outside the box. Big Think will help your teenagers be big thinkers. It uses videos for audio-visual learning.

6.     Coursera

Coursera is the ultimate learning platform for people of all ages. It teaches you to do whatever you put your mind to. If you want to be a freelance writer or an instrument player, Coursera has the learning material you need.

Conclusion

Well, raising kids is not easy, but the internet has made it manageable. As a parent to teenagers, you don’t have to do all the heavy lifting on your own. There are so many online resources you can turn to when you can’t be there with the kids. Introducing your teens to these educational resources ensures that they grow up as self-learners.

Likee was earlier known as LIKE application. The application is used worldwide for video creation. The app compromises of thousands of stickers, music and magic filters to help make ideas come to life. The app promotes creating trending videos and having said that the app is the 4^th most downloaded social media application in February 2020 by the data released by Sensor Tower.

Moreover, as per the reports released by the applications parent company for the months October-December 2019 quarter, the monthly Active user of Likee reached 115.3 million from 37.4 million. This data perfectly explains that the number of users are increasing of around 208% on a yearly basis for Likee.

Likee was launched in the year 2017 and since then there was an increase in the count of the active users. The application provides the platform for the users to create short videos and the application’s popularity has been powered by some of its unique features as well as campaigns. In India, Likee has introduced various campaigns such as #LikeeDreams, #KilltheChill, #DanceForAnimals and #1km1day. The campaigns  #LikeeDreams has empowered several video creators often known as Likeers to create a positive impact in the society. The other campaign – #KilltheChill campaign helped the shelter-less people who fought against intense cold waves.

Most of the artistic brands such as T-Series, Fox Star Studios, Salman Khan Films and Red Chillies Production, have formed an alliance with Likee to promote a number of films and songs. The application is available in 15 regional languages, including, Tamil, Telugu, Marathi, Punjabi, Bengali, and Gujarati.