Infobip, a global cloud communications platform, has deepened its partnership with Microsoft Dynamics 365 Marketing in order to better assist businesses in connecting with customers through their preferred channels and increasing the ROI of marketing initiatives. By incorporating Infobip’s SMS channels into its marketing platform, Microsoft has made it possible for Dynamics 365 customers to engage in real-time marketing through text message.

Consumers prefer engaging with companies and brands using the methods they already use. That’s why it’s crucial for businesses to run timely marketing efforts using widespread mediums like text messages. Thanks to Infobip’s native SMS connection with Dynamics 365, businesses can immediately begin constructing text message marketing campaigns to reach and engage consumers. Infobip is the only global cloud communications platform multi-national corporations will ever require, thanks to its global reach and local presence.

With this integration, businesses can respond to customer actions in real-time, send hyper-personalized messages and connect with customers on the channels they use most. Infobip’s SMS integration is now accessible globally via the real-time marketing module in Dynamics 365 Marketing, where it is ranked top among its rivals on the Dynamics 365 platform.

Infobip VP of Strategic Partnerships Veselin Vukovi stated, “Whether for sales, support, or marketing, consumers increasingly want to interact a company or brand across their preferred channels. Many people choose to do this via the exchange of individualised text messages. That’s why we’ve made improvements to our partnership with Microsoft by including native support for SMS.

By assisting businesses in catering to their customers where they already spend time online, we hope to contribute to increased customer retention and revenue. I’d also like to highlight our joint successes with Microsoft, as we are now integrated our chatbot building platform Answers on Azure, provided WhatsApp for Business via Microsoft Bot Framework Composer, and incorporated SMS and WhatsApp solutions into Microsoft Dynamics 365 Sales as a Microsoft partner. With this further connectivity, we’ve really become the universal platform for all forms of communication.

Jim Nakashima, Head of Product Management, Microsoft Dynamics 365 Marketing, said: “Infobip adds value to Microsoft 365 Dynamics Marketing with its omnichannel communications solutions. Businesses and brands using our platform can now create and deliver real-time customer experiences, such as marketing campaigns, through SMS to meet their consumers where they are most likely to connect thanks to our SMS integration with Infobip.

The Official Digital Streaming Partner of TATA IPL 2023, JioCinema, reached over 1300 Cr. 5 weeks of video views. Viewers were riveted by JioCinema’s fan-centric presentation, as the average time spent per viewer every match touched 60 minutes. TATA IPL 2023 on Connected TV has twice as many viewers as HD TV.

Viacom18 Sports CEO Anil Jayaraj remarked, “JioCinema continues to grow from strength to strength every week, and it is based on clear evidence of consumer’s outright preference of catching the TATA IPL on digital.” “The combination of outstanding cricket action and our robust platform proved the stellar opening weekend was just the beginning of bigger things to come. As we strive to improve every fan’s TATA IPL watching experience, I would like to thank all our sponsors, advertising, and partners.

In five days, JioCinema broke TATA IPL’s peak concurrency twice. On April 12, they hit 2.23 Cr. peak against Rajasthan Royals. JioCinema broke the record again five days later with 2.4 Cr concurrency during Royal Challengers Bangalore vs Chennai Super Kings.

JioCinema’s 360-degree viewing feature delighted fans after the exceptional reaction, demonstrating the potential of immersive fan interaction on the internet. Through partnerships with top IPL teams, viewers have enjoyed unique language feeds like Bhojpuri, Punjabi, Marathi, and Gujarati and digital-only features like Multi-cam, 4K, Hype Mode, and exciting, action-packed and exclusive content like highlights, top player interviews like Virat Kohli, Hardik Pandya, Faf Du Plessis, Rashid Khan, and David Miller.

The number of advertisers on JioCinema who have signed up is likewise a new record as is the income booked, both much greater than last year on digital. Brands entering the digital revolution are projected to increase.

(Co-Presenting Sponsor) Dream11, (Co-Powered) JioMart, PhonePe, Tiago EV, Jio (Associate Sponsor) Appy Fizz, ET Money, Castrol, TVS, Oreo, Bingo, Sting, AJIO, Haier, RuPay, Louis Philippe Jeans, Amazon, Rapido, Ultra Tech Cement, Puma, Kamla Pasand, Kingfisher Power Soda, Jindal Panther TMT Rebar, Saudi Tourism, Spotify, and AMFI.

In the lead-up to the 2023 edition, defending champions Gujarat Titans, five-time champion Mumbai Indians, Royal Challengers Bangalore, and Delhi Capitals announced exclusive partnerships with JioCinema. Sachin Tendulkar, MS Dhoni, Suryakumar Yadav, and Smriti Mandhana worked with JioCinema to enhance their world-class, digital-first TATA IPL presentation.

ASUS India, a Taiwanese technology powerhouse, today announced the appointment of Eric Ou as Country Head, President and Director, Systems Group, ASUS India. Eric Ou has been a vital cog in growing ASUS’s market share to dominant levels in a number of locations during the course of his 23 years there.

These new positions are a direct result of Asus’ explosive expansion in the Indian consumer PC market. The promotion of key executives reflects the company’s dedication to developing its presence in India, particularly in the Commercial B2B sector.

ASUS India’s Country Head, President, and Director, Eric Ou, has stated, “It is a great privilege to lead ASUS India operations as we work to become industry leaders in the consumer, gaming, and enterprise PCs markets. We want to make sure that every person in India has access to useful technological services that improve their quality of life.

Our first priority is providing our customers with an excellent experience and building a recognisable brand that caters to their many demands. I have no doubt that we will continue to push limits and surpass expectations thanks to our highly talented staff and our unrelenting pursuit of greatness.

As part of the systems group at ASUS India, the business has also promoted Arnold Su and Dinesh Sharma to the post of Vice President. Su and Sharma were formerly the Business Heads for Consumer & Gaming PCs and Commercial PC & Smartphones, respectively.

According to the latest IDC research, Fire-Boltt, a native smart wear manufacturer, has again led the Indian wristwatch market with a 28.6% market share. The firm also had 224.2% YOY growth in 1Q23.

Affordability and a range of unique designs, including metal straps and casings, have driven brand development. Smartwatch shipments increased 178.9% YoY to 10.4 million. The smartwatch’s ASP fell 42.0% YoY to US$29.2 from US$50.4. In 1Q23, the basic smartwatch share increased from 187.4% to 98.0%.

Innovation, quality, and affordability have driven the company’s success. Fire-Boltt’s smartwatches have garnered a dedicated following among users who enjoy improved functionality, increased battery life, and easy interaction with popular applications. With over 30 launches in the last 6 months, Fire-Boltt has inflexed the market with multiple options for smartwatches and has set a benchmark in the industry.

“We at Fire-Boltt, are thrilled to have clinched this extraordinary feat in the smartwatch market,” stated CEO and founder Arnav Kishore. This award honours our team’s hard efforts to innovate and develop solutions that satisfy our customers’ changing demands. Our persistent devotion to cutting-edge technology will help us reach new heights.”

“We are committed to delivering innovative products that exceed customer expectations,” Fire-Boltt Co-Founder Aayushi Kishore said. Our smartwatch success will be driven by affordability, unique designs, including metal bands and casings, and cutting-edge technology. We intend to provide all types of smartwatches, from outdoor, affordable, luxury, and women-centric, and become the go-to brand in the smartwatch and audio categories.

Since October 2020, Fire-Boltt has grown rapidly. The brand went from 0.3% to 11.6% in a year. Fire-Boltt dominated the smartwatch industry within 15 months following its debut smartwatch launch in 2022. Despite the industry’s stagnant growth, the brand took the industry by storm with a 24.6% market share in Q122 and 2000% YOY growth.

Fire-Boltt entered the Indian market in 2015 with cutting-edge goods. With its rapid product variety, relentless marketing, and sales, the company has established an industry standard under its youthful co-founders. With its focus on innovation, quality, and customer satisfaction, Fire-Boltt is poised to maintain its smartwatch market leadership.

The Realme Narzo N53 will soon be available for purchase in India. Previous speculations said the phone’s release date would be in May, but beyond that, very little information is available. After teasing the debut of a new smartphone, which it called the “slimmest Realme smartphone ever,” the company has yet to confirm the name of the device, although there are hints that it may be the Realme Narzo N53.

In celebration of Realme’s fifth year in business, the firm claims that this phone is a special gift to its consumers. In honour of the company’s fifth birthday, Realme added a new Rainforest colouring option for the C55 last week.

Realme India, the maker of what it claims to be the world’s thinnest smartphone, has teased the device on its Twitter page. In the preview, a smartphone with a gold casing can be seen. The Amazon product page for the phone provides some more information not shown in the teaser.

On the Amazon website, the phone is represented in its black colour option. The advertising message that accompanies the teaser reveals that the smartphone is a surprise for Realme’s five-year anniversary. If you look at the image’s URL, you’ll see that it looks to be promoting the Realme N53 smartphone.

A previous report said that the Realme Narzo N53 will be available for purchase in the country in the month of May. The revealed teasers suggest that two colour options, Feather Black and Feather Gold, would be offered. The price of the phone is expected to be about Rs. 13,000 when it debuts, and there have been rumours that two storage options would be available: 4GB + 64GB and 6GB + 128 GB.

Realme Narzo N53 Price

The Realme Narzo N53 will be the company’s second Narzo N-series smartphone available in India, after the April 2018 introduction of the Realme Narzo N55. The Narzo N55 comes in two different colours, black and blue, and has a starting price of Rs. 10,999 for the 4GB + 64GB model and Rs. 12,999 for the 6GB + 128GB model.

For the latest Smartphone updates, do follow Techniblogic; we also have Smartphone reviews, smart gadgets reviews, tips and tricks, and easy-to-understand how-to articles. Don’t forget to follow our Youtube Channel for Smartphone unboxing & review.

FirstWave Cloud Technology Limited (ASX: FCT) (FirstWave), an Australian cybersecurity and network management software firm, has appointed new business development executives on three continents to further expand its worldwide sales and marketing efforts.

There are now three new members of the team: Patrick Dobry in Austin, Texas as an Enterprise Account Executive; Paola Khnanisho as a Cyber Security Sales Executive embedded in Telstra in Sydney; and Hector Vadillo in Mexico as an Account Manager working on Latin American opportunities.

After working for Opmantek, a network management software startup that FirstWave bought in early 2022, Mr. Dobry has returned to the FirstWave team. Management at FirstWave is delighted to have Mr. Dobry back on the team after hearing such rave reviews about him from his time at Opmantek.

Ms. Khnanisho comes to FirstWave from the mobile messaging technology firm Soprano Design, where she was responsible for fostering relationships with network providers and business clients. She will assist FirstWave’s newfound emphasis on cybersecurity as an embedded account manager for Telstra, where the two companies have had a longstanding partnership.

Mr. Vadillo has been brought on to lend a hand in the management of FirstWave’s Latin American clientele and to aid in the acquisition of new telecoms industry customers.

FirstWave CEO Danny Maher said the hires reflected the company’s commitment to its strategy of focusing on Service Providers and big companies in high-growth areas.

The appropriate personnel in each of our target markets are essential if we are to make the most of the prospects we see for expanding both the visibility and the sales of our network management and cybersecurity platforms, he added.

Each of our new hires brings tremendous experience working with major business customers and deep expertise in our chosen technological fields.

UK company Nothing Phone 2 has teased launch dates and design. Tipsters also provided critical specifications. BIS certification suggests the phone is going to India. Before MWC 2023, Nothing, CEO Carl Pei, teased the company’s future smartphone. After a recent teaser showcasing a section of the smartphone and a clearer launch timetable, the phone’s specs have leaked, providing further facts about the future smartphone, including its versions.

Sunary Gourkhede (@Tech_Wallah) sent two tweets, including a Nothing Phone 2 artist’s rendering. Ben Geskin, a Twitter user, developed the render after the company tweeted a piece of the future smartphone. Note that the picture isn’t a leaked image or a render based on leaked specs.

Nothing Phone 2 Specifications

The insider believes the Nothing Phone 2 will include a 6.55-inch full-HD+ AMOLED display with a 120Hz screen refresh rate and an inbuilt fingerprint sensor. Gourkhede said the phone will have a Snapdragon 8+ Gen 1 SoC. UFS 3.1 storage and LPDDR5 RAM are expected. The back camera will include a 50-megapixel main camera and two others.

The phone may include NFC, WiFi, Bluetooth, 5G radios, satellite connection, and an Emergency SOS-type function like the iPhone 14 series. The tipster may be referring to smartphone GPS.

The Nothing Phone 2 will likely use the company’s Glyph Interface for alerts like the Phone 1. A metal frame will separate the glass back and front panels. Fast charging and a 5,000mAh battery are expected. The Nothing Phone 1’s segment-leading features—wireless charging and an IP rating—are not yet available. The Phone 2 should keep the Phone 1’s stereo speakers and two microphones.

The source said the new phone would have three variations. 8GB RAM and 128GB storage are standard. The top-of-the-line model will have 12GB of RAM and 256GB of storage, while the second variant will have 8 GB. These seem like Nothing Phone 1 models.

Leaked gadget information matches the aforementioned. Since this material is unauthorised, we encourage our readers to take it with a grain of salt. According to our recent source, the smartphone would arrive during the UK summer, between July and September. Nothing has been announced as a launch date.

For the latest Smartphone updates, do follow Techniblogic; we also have Smartphone reviews, smart gadgets reviews, tips and tricks, and easy-to-understand how-to articles. Don’t forget to follow our Youtube Channel for Smartphone unboxing & review.

The AGON PRO AG275QXL – AGON League of Legends Edition from AGON by AOC, the world’s premier gaming monitor and Gaming accessories company, and Riot Games has announced that it will be available in India.

This newly released gaming monitor stands out from the crowd with its one-of-a-kind aesthetic and MOBA-optimized extras. In India, you may purchase an AG275QXL screen beginning in May of 2023.

Fans of League of Legends will have the best time ever, thanks to the game’s special features.

League of Legends has millions of players all around the globe who compete against each other in high-stakes team games. With innovative features like reactive lighting to in-game events, AGON by AOC has developed the first display to deliver the rift experience to gamers worldwide.

The innovative Hextech-inspired design of the AG275QXL, which unites the magical and technological worlds, will stand out to fans of the popular game for its striking appearance.

Mr. Atul Jasra, Country Head-India, AOC (TPV Technology India Pvt. Ltd.), commented on the debut of the new gaming monitor, saying, “We are happy to present the AGON PRO AG275QXL gaming display to the Indian market. The AGON PRO AG275QXL is the finest tool for gamers because of its gorgeous screen, quick refresh rate, and adaptable settings. We’re thrilled with how our work with Riot Games has allowed us to combine our in-depth understanding of display technology with the allure of League of Legends. The goal of this collaboration is to present the League of Legends community with a unique gaming experience that highlights the capabilities of AOC Monitors.

League of Legends Mode, LoL QuickSwitch, special power on/off noises, Light FX Sync, and the LoL Signature OSD design are just a few of the standout features of the AG275QXL.

A display stocked with powerful runes and boosts

The AG275QXL has top-tier specifications to provide consistent and high-end performance for both casual gamers and aspiring esports professionals. The 27-inch IPS display has a QHD resolution and a refresh rate of 170Hz, ensuring fluid graphics even during the fiercest team battles.

The AG275QXL has Adaptive Sync with FreeSync Premium and a reaction time of 1ms GtG, both of which work together to reduce tearing and other interruptions and provide smooth, uninterrupted video. Long gaming sessions and a vivid depiction of their favourite heroes charging into combat are now possible thanks to VESA DisplayHDR 400, ShadowControl, and the flicker-free mode.

AGON by AOC is an initiative to create custom gaming gear that will aid competitors in reaching their full potential and overcoming obstacles.

India’s premier brand licensee and market entrance expert, Creative Newtech (NSE: Creative), has signed a Pan-Indian distribution deal with Razer, the world’s most popular gaming lifestyle brand. Razer’s products would be more widely and reliably available throughout India, and Creative Newtech will acquire a partnership with a worldwide market leader. From 2022 to 2025, the number of Indian gamers is projected to increase from 420 million to 500 million for a compound annual growth rate (CAGR) of 28-30 per cent (India Times).

The CEO and President of Creative Newtech, Ketan Patel, had this to say about the union: “The Indian gaming sector is among the fastest growing and with the biggest potential internationally. And among gamers, Razer is almost a household name. We’re excited to bring a market-leading brand like Razer into this space. Together, we will expand in the Indian market, which is ripe with opportunity.

Creative Newtech’s head of the gaming division, Amit Agrawal, called India “one of the most promising markets” because of the country’s burgeoning gaming industry and an increasing number of gamers. As a market leader, Razer is the preferred brand of gamers everywhere. We anticipate a mutually beneficial working relationship.

“As the global leading lifestyle brand for gamers, our goal remains to create the best gaming peripherals in the world,” said Wenchuan Liu, Vice President of Sales and Marketing at Razer Asia Pacific. “We are excited to work with Creative Newtech to bring our best-in-class hardware to our fans in India.”

Introducing Creative Newtech

Creative Newtech, situated in Mumbai, was founded in 1992 by Ketan and Purvi Patel, a husband-and-wife team who have since led the company to become India’s premier Brand Licensee and Market Entry Specialist, with 25+ brands, 3200+ products, and 8000+ satisfied channel partners.

Creative Newtech is one of the few companies that provide a complete solution, from contract production to retail distribution and brand licencing, thanks to its extensive network that covers online, offline, big retail format, and retail. Since its NSE listing in August 2017, it has grown to employ more than 300 people.

Honeywell, Samsung, Cooler Master, Fujifilm-Instax, ViewSonic, Razor, Cricut, MSi, Olympus, PNY, iBall, etc., are just some of the companies that Creative Newtech works with within India and abroad. Its Ckart platform is the first business-to-business (B2B) electronic commerce platform in India.

Today, LinkedIn, the world’s biggest professional network, celebrates its 20th anniversary. It performed new research* on professionals’ career perspectives to chart the 20-year evolution of work. The report shows that professionals are taking charge of their lives and choosing non-linear career pathways to realise their purpose.

LinkedIn at 20: Professionals Establish Careers with Talents

20 years ago, professionals chose vocations based on their degrees, location, and job availability. Today, professionals value abilities above degrees to change careers. LinkedIn found that 76% of Indian professionals think degrees are less important for careers than 20 years ago.

Due to the move towards skills-based recruiting, 82% of Indian professionals feel that firms are now more comfortable employing people without relevant job experience but with the proper abilities.

LinkedIn at 20: Career Pivots and Non-linear Routes are Rising

People no longer work at one job for decades. Professionals are more open to job interruptions and non-linear careers as they write their own career playbooks. 83% of Indians think job routes and skills were simpler 20 years ago. As more Indian professionals choose non-linear career paths, 85% feel that transferrable talents are increasingly respected and accepted.

84% of professionals are more receptive to career pivots than 20 years ago. 82% of professionals feel changing occupations is simpler now than 20 years ago, reflecting a rising willingness to pursue multiple dream jobs at different times.

LinkedIn at 20: Professionals Seek Values-based Careers

Indian professionals increasingly choose to work with organisations that share their beliefs above income. Compared to 20 years ago, 87% say it is now more essential to hunt for a job and/or work in a firm that supports their culture and values.

88% of Indian professionals choose to work for a company that appreciates their culture and values, even amid economic turmoil. LinkedIn data shows that culture-related job advertisements had 20% greater views than those without.

LinkedIn’s new job search filter lets professionals search for open positions based on an organization’s commitment to values like work-life balance, diversity, equity, and inclusion (DEI), career growth and learning, social impact, and environmental sustainability. Job seekers may read about a company’s commitments on their LinkedIn Page and indicate their interest in working there, which will highlight their LinkedIn Profile to hiring managers via LinkedIn’s Recruiter tool.

LinkedIn at 20: Career Success Requires Networking

Networking may lead to job chances. 84% of Indian professionals think a good network is more important now than 20 years ago. Indian professionals prioritise learning from experts (51%), increasing confidence (47%), and career advancement and improvement (46%).

LinkedIn data shows a rise in Indian connections from 22.94 per second (Feb 2020 to Jan 2021) to 34.82 per second (Feb 2022 to Jan 2023).

New gaming laptops from Dell Technologies’ G15 and G16 series have just been released in India, and they stand out because to their striking new design and eye-catching colour schemes, which include retro-inspired flashes of orange and blue against gleaming metallics. New gaming laptops embrace reliability and simplicity at approachable price points, featuring youthful and fun aesthetics with maximised performance thanks to the latest 13th Gen Intel® CoreTM HX series processors and NVIDIA® GeForce RTXTM 40 Series GPUs.

Alienware’s Vapour Chamber Cooling and Element 31 thermal interface have been integrated into the G-Series for the first time. Aside from the dedicated macro keys for gaming functions and the audio toggle keys, the Alienware Command Centre’s Game Shift technology is also available to gamers. Both the G15 and G16 have customizable RGB keyboards with a single zone and a four-zone numpad, respectively.​

“The Indian gamer profiles are diverse, and Dell is committed to meeting all their different needs,” stated Pujan Chadha, Director of Product Marketing for India Consumer at Dell Technologies India. These new gaming gadgets from the G-series provide the best of both worlds in terms of appearance and performance, making them excellent for young gamers on a budget.

Stylish Young Gamers are the Target Audience

The new G15 provides impressive gaming performance thanks to its support for up to an NVIDIA GeForce RTX 4060 GPU and up to a 13th-generation Intel Core i7 CPU with 14 processing cores. The thermal design was inspired by Alienware and makes long gaming sessions much more bearable.

The G15’s contemporary elegant construction and three colour block options—Dark Shadow Grey, Quantum White with Deep Space Blue, and Pop Purple with Neo Mint thermal shelf—draw influence from 80’s pop aesthetics with a splash of humorous nostalgia. For a more gripping gaming experience, pick between a Full HD (FHD) 120Hz or 165Hz 15.6″ display with Anti-Glare LED-Backlit Narrow Border.

The G16 is a genuine beast, supporting up to NVIDIA’s GeForce RTXTM 4070 GPU and Intel’s Core i9-24 core CPUs from the 13th generation. Its sturdy construction and choice of two classic retro-inspired colour-blocking design choices (Metallic Nightshade and Quantum White) ensure its longevity. It provides a 16-inch QHD+ display with a choice of refresh rates (165 or 240 Hz) for gaming. Through the upgraded Alienware Command Centre 6.0, players can personalise the look and feel of their gaming setup, right down to the RGB backlit keyboard.

G-Series Laptops Availability

On May 4th, the new G-series laptops will be sold at Dell Exclusive Stores (DES), Dell.com, Amazon.com, big-box retailers, and retailers selling several brands.

With the announcement of their renewed long-term contract with InterGlobe Technology Quotient, one of India’s largest online travel platforms, EaseMyTrip.com, can provide its customers uninterrupted access to Travelport+ (1G), an effective travel commerce platform for ticket purchasing.

Over the course of the agreement’s term, EaseMyTrip stands to earn a sum of INR100 Crores that the company can put towards inorganic growth and international expansion. Each GDS booking made through EaseMyTrip’s Travelport+ (1G) portal will be fully covered by ITQ.

Mr. Sandeep Dwivedi, COO, InterGlobe Technology Quotient, expressed his company’s enthusiasm for a long-term cooperation, saying, “We are pleased to be continuing our partnership with EaseMyTrip and have seen our synergies grow towards delivering best travel booking experiences to the customers.” Together with Travelport, we have the inventive prowess to create market-defining products.

Mr. Nishant Pitti, CEO & Co-Founder of EaseMyTrip, first mentioned the partnership in 2009, saying, “We hold promising relationships with ITQ and Travelport as our associates in developing and transforming the booking experience for us and our customers for years.” We can meet the increasing demand for travel and streamline the complicated booking procedure thanks to their state-of-the-art technology and straightforward platform. As an added bonus, EaseMyTrip will be able to leverage improved supplier negotiations and add additional cash to its balance sheet as a result of the transaction. Their faith in us is the cornerstone of our promising future.

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ResponseGenie, driven by generative AI, is the first of its kind in the field of response management, and it is set to completely transform the digital customer service environment and the manner in which companies communicate with their clients.

Businesses all over the world may benefit from the solution’s ease of use in responding to huge numbers of consumer questions through any digital channel, since it was developed with this goal in mind. With ResponseGenie, businesses can be certain that their social media teams are responding to customer inquiries in a timely manner and consistently, all while adhering to brand guidelines. 

ResponseGenie, driven by Azure OpenAI Services, integrates ChatGPT into a brand’s customer interaction, and its revolutionary generative AI capabilities have already won over early adopter Tata Neu. “ResponseGenie is a good addition to Locobuzz Unified CXM for customer service,” stated Nikhil Asopa, Head, Customer support, Tata Digital.

ResponseGenie will be a great addition to the existing customer care offering thanks to its capacity to interpret the client’s tone and language and give correct and appropriate replies. We’re excited to see how it might further shorten response times, lighten agents’ loads, and improve the quality of their interactions with customers. 

Locobuzz has released ResponseGenie to satisfy a critical market demand. The new features are ideal for businesses looking to boost customer satisfaction, reaction time, and overall output. With ResponseGenie, businesses can simplify their customer support processes without sacrificing the quality of service they deliver to their most valuable asset: their consumers. Because the solution allows a human to have the final say and make edits to what generative AI creates, it also helps brands keep their human touch. 

Nitin Agarwal, Locobuzz’s Chief Technology Officer, said, “ResponseGenie is a significant milestone for Locobuzz customers.” We are revolutionising the way we manage client experiences by combining Microsoft’s Azure OpenAI Services with Locobuzz’s AI know-how. To revolutionise the Unified CXM platform and set new benchmarks in the market, we want to use generative AI throughout our product set. 

Availability:

On Locobuzz’s unified CX platform, ResponseGenie is available to both new and existing brand partners. Facebook, Twitter, LinkedIn, Instagram, and YouTube are just some of the supported channels. So are messaging apps like Messenger, Instagram Direct Messages, and WhatsApp. In addition, it works with GMB, app stores, email, and live chat programmes.